Cancellation

Cancellation can only be made when requested within the deadline set by the club for that match or event. Always consult the match's Tickets Purchase Rules and check the cancellation deadline set by the club. Cancellation requests will not be accepted after this period.

Cancellation must be made through the website. Access your account and click MY ORDERS. Once you locate the purchase you want to cancel, click ORDER DETAILS and then CANCEL ORDER.

Important: The convenience fee refers to the provision of ticketing service and will be withheld whenever a purchase is properly completed. The cancellation process will only refund the ticket price and not the convenience fee.

Cancellation Rules

- There is no partial cancellation of a purchase;
- Only the value of the tickets will be refunded, and there is no refund of the convenience fee for the service provided by FutebolCard;
- After ticket purchase, receipt or withdrawal, all tickets are in buyer´s full responsibility, this means that there will be no cancellation in case of loss, theft or damaged tickets;
- Cancellation must be done before the occurrence of the match;
- FutebolCard is not responsible for non-attendance due to force majeure, such as rains, storms, floods, traffic jams, accidents, illnesses, etc. or by withdrawal by the holder of the purchase;
- Cancellation will not be made if the ticket has accessed the match;
- Upon ticket cancellation in the system, the ticket will be automatically available for sale on FutebolCard website;
- FutebolCard directs the cancellation request to the bank:

• PIX - After the order is cancelled, the refund is automatic and can be seen on the same day in the statement of the bank account used for the PIX payment.
• Credit Card - If the invoice is issued and the purchase is posted within the period in which the cancellation is requested, the ticket amount will be refunded in the following month, according to the terms and rules of the credit card company.